Australian Venue Co.
How a Unified Strategy Streamlines Efficiency
The Australian Venue Co., founded in 2014 is a leading hospitality management group within Australia that is continually growing and acquiring a diverse portfolio of bars, restaurants and event spaces across Australia.
Having purchased Spirit Hotels in 2019 and quickly expanding to over 150 locations, including Carindale Hotel, Regatta Hotel and Burleigh Town Tavern, AVC looked to review their uniform suppliers to find a more efficient solution that could be used company wide. Given Total Uniform Solution's ten year relationship with Spirit Hotels, extensive experience in the hospitality industry, and best-in-class B2BHub Online Ordering Portal, we were the natural choice.
As a consolidated group, Australian Venue Co. was looking for a supplier that could meet their uniform and merchandise needs at every level, and thanks to Total Uniform Solutions' Sales Director, Jarrod Coulin, we were able to formulate a strategy that could be adopted company-wide.
This solution involved understanding the group's goals and working with area managers to gain an appreciation of the unique needs and branding opportunities for each venue. From there, we were able to provide a collection of ready-to-wear garments, in a range of colourways, suitable to the various job functions in typical hospitality venues that are able to be easily customised with each venue's branding via our in-house embellishment service.
We also created a range of custom hospitality uniforms as well as corporate uniforms. These collections meant that Total Uniform Solutions could cater to every venue's needs in a highly cost-effective way, from venues such as Buffalo Bar, Regatta Hotel and Carindale Hotel to AVC's Marquee destinations, including Friday's Riverside, The Royal Hotel Nundah and Waterloo Hotel, which have increased customisation requirements. Feedback from stakeholders at every level has demonstrated that our uniforms are well-designed, easy to wear and even easier to order.
From this concentrated effort, our relationship with AVC has continued to flourish, with more AVC venues being onboarded as clients. This growth has also allowed us to optimise AVC's online ordering process via our B2BHub Online Ordering portal. Each venue has an individual login for venue managers, each with a different cost centre that is invoiced to each venue. Managers are responsible for ordering on behalf of their team, with the ability to manage overall expenditure via the individual uniform allowances for each team member, and utilising the order tracking, returns process and uniform program reporting functions.
Overall, by continuing their relationship with Total Uniform Solutions, AVC has been able to capitalise on the potential of a process that leverages the cost-efficiencies in providing a core range of garments and consolidated logistics approach, while also being flexible enough to meet each venue's branding needs.
Learn more about our custom uniforms, promotional merchandise, logistics and uniform program management solutions and contact us Total Uniform Solutions today for an initial consultation. Call 1300UNIFORM or email email@example.com for more information.
The service at TUS is truly the best and they are a market leader. Their friendly, do-anything approach is what sets them apart. The speed at which they work is what every business needs in fast-paced industries such as ours.
Jason Hirt | Manager
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