Quotes & Ordering
How do I get a quote for my uniform?
If you are a new T.U.S. customer, simply send us the details of the product detail, quantities and any customisation or branding requirements. When you become a T.U.S. VIP customer, we will set you up with an online account so you can place your orders directly with us. Once you are logged in, simply add the items to the cart and select “request a quote”. At any time you are able to login to view and amend any current quotes and track orders.
How long is my quote valid?
Online quotes are valid for 30 days, during this time you can login to add or remove garments, upload logos or convert quote into an order.
How can I place my order?
To place an order, simply follow our step-by-step online quoting process and proceed through to our secure online checkout. Fast, easy and convenient! Alternately you can phone, fax or email us your orders, remember to include you name, contact details, online quote number and payment details.
How can I contact T.U.S. to discuss my order?
To speak to a customer service representative regarding your order please click here to contact us.
How long will my order take to be delivered?
What are your minimum order quantities?
Generally speaking our minimum quantities for orders is 10 items. This can be a mix of different styles or sizes. Some items require a higher minimum quantity, so if you are unsure please ask a Sales representative.
What is the process for developing customised uniforms?
This first step is to discuss your specific requirements with us. From there we will discuss fabrics, develop samples and finalise the design. Production will commence once the design is approved and deposit paid. Click here for more information.
Sizing & Samples
How do I select the correct size for my garment?
Sizing between different manufacturers varies widely, for this reason we encourage you to check the sizes of the garment you are interested in. Click here to read the information provided to assist you in getting the right size garment if you are unable to try on garments. Talk to your Sales Rep if you have any questions.
What if I cannot find what I am looking for?
T.U.S. offers a extensive range of uniforms, workwear, corporate wear and promotional clothing from quality brands, so if you can't find it on our website, we're sure we can source it for you. We also provide a made to order service for your custom uniform requirements. Please Contact Us today to discuss your needs.
How do I view a garment sample?
Sample garments are on 10 day approval unless stated otherwise.
Credit card details are required for receipt of sample garments and will be invoiced after a 10 day period if samples are not returned.
All garments must be returned with packaging and labelling as you received them. Any garments not fit for resale will be invoiced.
How can I pay for my order?
T.U.S. offers customers the option to pay via credit card, direct deposit, Paypal or cheque. All orders paid by cheque will be picked and held until payment clears. If you want to apply for a Credit Account, please contact us to see if you qualify.
Do you store customer credit card information?
How are garments priced?
All prices on site are unbranded and exclude logo embellishments and set up charges. All prices are excluding GST. Prices are subject to change.
How do I apply for Credit with T.U.S?
To apply for Credit with T.U.S, simply complete this Credit Application to ensure we have the correct contact details set up for your business. If you have any account questions please feel free to contact us.
Is there a logo set up charge?
Can I upload my own logo?
Yes. T.U.S. online quote and ordering system offers the opportunity to upload your own logo. Please remember to upload a high quality logo to ensure the best results. Or alternatively you can email your logo to our art department.
Can logos be colour matched?
We will match your logo colour the best we can. If you have a Pantone colour for your logo, we will try to match that as close as possible. All Pantone colours must be clearly indicated on the quote or order form. But remember embroidery threads have a sheen that is unique. It is virtually impossible to match them to colours on paper. If you request red, we will use our generic red unless a specific Pantone colour is indicated on your order form.
Can I see a sample of my embroidery?
A digital proof of your embroidered logo will be emailed to you within 2-5 working days of order & payment confirmation. Logo confirmation is required prior to production.
How much will shipping cost?
Shipping costs depend on the size of the order and the delivery location.
What is your policy on returns?
If for some reason there is a manufacturing defect with your product, please return your item for exchange, refund or credit. All returns must be made within 14 days of receiving your order. Returned items must be in the original condition that you received them. In order for us to process your return, please include the original receipt with your name, contact details and order number along with the items that you are returning.