FAQs

Quotes & Ordering

How do I get a quote for my uniform?


If you are a new T.U.S. customer, simply send us the details of the product detail, quantities and any customisation or branding requirements. When you become a T.U.S. VIP customer, we will set you up with an online account so you can place your orders directly with us. Once you are logged in, simply add the items to the cart and select “request a quote”. At any time you are able to login to view and amend any current quotes and track orders.




How long is my quote valid?


Online quotes are valid for 30 days, during this time you can login to add or remove garments, upload logos or convert quote into an order.




How can I place my order?


To place an order, simply follow our step-by-step online quoting process and proceed through to our secure online checkout. Fast, easy and convenient! Alternately you can phone, fax or email us your orders, remember to include you name, contact details, online quote number and payment details.




How can I contact T.U.S. to discuss my order?


To speak to a customer service representative regarding your order please click here to contact us.




How long will my order take to be delivered?


Deliver time on your uniforms will depend on your order and requirements. Standard Orders are typically delivered within 7-10 working days from time of payment. However, if you require faster delivery we may be able to accommodate your request, please click here to contact us. We also offer 24 hour dispatch on contract warehoused stock. Custom uniforms and merchandise lead times will vary depending on the volume and level of customisation. All estimated lead times are dfrom date of deposit paid. Warehoused stock (24 hours) Standard Orders (7-10 Business Days) Custom Orders (From 25 Business Days) All shipments are given a unique tracking number, which will be emailed to you when your order is shipped.




What are your minimum order quantities?


Generally speaking our minimum quantities for orders is 10 items. This can be a mix of different styles or sizes. Some items require a higher minimum quantity, so if you are unsure please ask a Sales representative.




What is the process for developing customised uniforms?


This first step is to discuss your specific requirements with us. From there we will discuss fabrics, develop samples and finalise the design. Production will commence once the design is approved and deposit paid. Click here for more information.





Sizing & Samples

How do I select the correct size for my garment?


Sizing between different manufacturers varies widely, for this reason we encourage you to check the sizes of the garment you are interested in. Click here to read the information provided to assist you in getting the right size garment if you are unable to try on garments. Talk to your Sales Rep if you have any questions.




What if I cannot find what I am looking for?


T.U.S. offers a extensive range of uniforms, workwear, corporate wear and promotional clothing from quality brands, so if you can't find it on our website, we're sure we can source it for you. We also provide a made to order service for your custom uniform requirements. Please Contact Us today to discuss your needs.




How do I view a garment sample?


If you are purchasing for a group, school, team or business and require samples to view, contact us with your requirements and we can make arrangements to send them out to you. You can also request to view samples of selected garments when filling out your online quote. Please note the following guidelines for our sample service:

  • Sample garments are on 10 day approval unless stated otherwise.
  • Credit card details are required for receipt of sample garments and will be invoiced after a 10 day period if samples are not returned.
  • All garments must be returned with packaging and labelling as you received them. Any garments not fit for resale will be invoiced.





Payments

How can I pay for my order?


T.U.S. offers customers the option to pay via credit card, direct deposit, Paypal or cheque. All orders paid by cheque will be picked and held until payment clears. If you want to apply for a Credit Account, please contact us to see if you qualify.




Do you store customer credit card information?


No. T.U.S. does not store credit card information and will not share your personal data. See our Privacy Policy.




How are garments priced?


All prices on site are unbranded and exclude logo embellishments and set up charges. All prices are excluding GST. Prices are subject to change.




How do I apply for Credit with T.U.S?


To apply for Credit with T.U.S, simply complete this Credit Application to ensure we have the correct contact details set up for your business. If you have any account questions please feel free to contact us.





Production

Is there a logo set up charge?


EMBROIDERY: Embroidered logo applications incur a digitization fee, this is a one-off fee to convert your logo into an embroidery file that our computerized embroidery machines can recognise. There is no minimum quantity order for embroidered logos. SCREENPRINTING: Screenprinted logo application incurs a screen set up fee, this is dependent on the number of colours within your logo. The maximum allowable is 5. The minimum quantity order for screenprinted logos is 10. *We keep all our customers logos on file indefinitely. Once you get your logo setup, you'll never have to pay for a setup fee again.




Can I upload my own logo?


Yes. T.U.S. online quote and ordering system offers the opportunity to upload your own logo. Please remember to upload a high quality logo to ensure the best results. Or alternatively you can email your logo to our art department.




Can logos be colour matched?


We will match your logo colour the best we can. If you have a Pantone colour for your logo, we will try to match that as close as possible. All Pantone colours must be clearly indicated on the quote or order form. But remember embroidery threads have a sheen that is unique. It is virtually impossible to match them to colours on paper. If you request red, we will use our generic red unless a specific Pantone colour is indicated on your order form.




Can I see a sample of my embroidery?


A digital proof of your embroidered logo will be emailed to you within 2-5 working days of order & payment confirmation. Logo confirmation is required prior to production.





Customisation


Shipping

How much will shipping cost?


Shipping costs depend on the size of the order and the delivery location.





Policies

What is your policy on returns?


If for some reason there is a manufacturing defect with your product, please return your item for exchange, refund or credit. All returns must be made within 14 days of receiving your order. Returned items must be in the original condition that you received them. In order for us to process your return, please include the original receipt with your name, contact details and order number along with the items that you are returning. Please note, we cannot accept custom orders for return where customers have selected incorrect sizes or have entered incorrect print details once garments have been embellished. If we are at fault for any incorrect printing or embroidery we will send you a replacement item as soon as it is bought to our attention.





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INDUSTRIES WE SPECIALISE IN

SME Business Uniforms

Professional Services Uniforms

Hospitality Uniforms

Restaurants, Bars, Cafes

Accommodation, Hotels &  Motels Uniforms

Funeral Home Uniforms

Travel & Tourism Uniforms

Beauty, Spa, Hairdressing 

Healthcare & Medical Uniforms

PPE Equipment Supplies

Aged Care Uniforms

Veterinary Uniforms

Medical Uniforms

Mining & Resources Workwear

Labour Hire Workwear

Building & Construction Workwear

Services & Trades Uniforms

Transport & Logistics Uniforms

Events & Promotions Apparel

Government Uniforms

Retail Uniforms

Gyms & Fitness Club Uniforms

Automotive & Trucking Uniforms

Security Uniforms

Cleaning Services Uniforms

Franchise Uniforms

Training & Education Uniforms

Banking & Financial Uniforms

Corporate Uniforms

Custom Workwear

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