Spicers Retreats offer relaxed luxury accommodation and events in southeast Queensland and New South Wales. They were looking for a single supplier who could cater to all areas of the business, and who could source and present multiple options, facilitate customisable designs, and who possessed a strong creative approach.
Total Uniform Solutions (T.U.S) have an extensive offering, with capabilities across apparel, accessories, merchandise, signage, procurement, logistics and in-house embellishment services.
However it is our guaranteed 24-48 hour dispatch on warehoused stock, highly responsive and friendly customer service, attention to detail on short notice requests, and our online ordering system that are particularly valued by the Spicers team. T.U.S also support Spicers in a range of special events throughout the year, developing a custom look for team promo uniforms.
Working closely with Spicers’ marketing and management teams. T.U.S determined their specific needs across all properties and designed the entire range of uniforms, accessories and merchandise for all areas of the business – front of house, maintenance, catering/chefs, housekeeping, food and beverage, and day spa staff. Our solution was spread across our corporate, hospitality and workwear uniform ranges.
We also sourced and branded other items such as luxury pool towels, leather coasters, hats, drink bottles, custom aprons to name a few. We even support Spicers with cycling and hiking apparel for guest retreat activities. Because our pricing is highly competitive, Spicers have enjoyed significant savings on bulk purchases across all of their properties.
Given the significant number of individual items that require ongoing management (about 20,000 units), it's important that managing orders are as easy as possible. Spicers have a workforce of around 250 people, with an annual turnover of 40%. Managing an account of this size would be a part-time job for someone at Spicers, however, with our online tools, logistics capabilities and additional services we offer to make this process very simple.
Our online ordering system allows Spicers to self-manage their orders, check inventory levels, get new quotes and track deliveries. T.U.S also manages Spicers’ Pick Pack Post service. Branded items are stored in our warehouse and dispatched as required to any location of their choosing within 48 hours.
This means no logistics, counting or touching stock from their side which reduces error, saves time and stress. Spicers benefit from time and cost savings, continuity of supply, faster dispatch (up to 48 hours) and a high level of quality across the entire range that elevates their brand.
Learn more about our custom uniforms, promotional merchandise, logistics and uniform program management solutions and contact us Total Uniform Solutions today for an initial consultation. Call 1300UNIFORM or email email@example.com for more information.
The T.U.S team are a pleasure to work with and align with Spicers’ values when it comes to customer care and delivery of quality product. No job is too big or too small and everything is dealt with swiftly and professionally. Now 7 years on, Spicers partnership has grown and given us even greater confidence. They are proactive as well as creative and have a good sense of fit and understanding of any business. I couldn’t recommend T.U.S highly enough for any business when it comes to uniform solutions.
David Assef l Spicers Managing Director